Terms & Conditions

These terms apply when you use smartboxstorage.ae (the “website”), run by Smart Box Self Storage Services (“Smart Box Storage”, “we”, “us”) in Dubai, United Arab Emirates. By using the website you agree to them. If you do not agree, please do not use the website.

Storage and moving agreements

These terms cover the website only. When you rent a storage unit or book a moving, packing or collection service, you sign a separate agreement with us. That agreement sets out the rules for your service, including payment, access, insurance, items that may not be stored, and ending the rental. If it differs from anything on this website, the signed agreement applies.

Prices, quotes and estimates

• Prices on the website are in UAE dirhams (AED) and are a guide. They can change and may depend on the location, unit availability and the length of your rental.
• A quote request is not a booking. Your price and unit are confirmed only when our team confirms them with you.
• The storage calculator, size guide and price ranges give estimates to help you choose. The space you need depends on your actual items and how they are packed, and we will help you confirm the right size.
• Offers and promotions apply only for the period and on the conditions stated with them.

Packing supplies

Orders for boxes and packing supplies placed through the website or WhatsApp are confirmed by our team, including the price, availability and any delivery charge, before payment. Photos are for illustration and products may vary slightly.

Using the website

You agree not to:

• send false information or requests in someone else’s name;
• send spam, harmful code or automated requests through our forms;
• try to gain access to parts of the website or our systems that are not meant for you;
• use the website in any way that breaks UAE law.

Content and intellectual property

The text, photos, logos, design and tools on this website belong to Smart Box Storage or are used with permission. You may view and print pages for your own use. You may not copy, republish or use them commercially without our written permission.

Accuracy of information

We work to keep the website accurate and up to date, but information such as opening hours, unit sizes, features and prices may change. Please confirm important details with our team before making a decision.

Links to other websites

The website links to other services, such as WhatsApp, Google Maps and Google reviews. We are not responsible for their content or how they work.

Limitation of liability

The website is provided “as is”. As far as UAE law allows, we are not liable for any loss caused by using the website, by it being unavailable, or by relying on estimates or general information on it. This does not limit our responsibilities under your signed storage or moving agreement, or any rights you have that cannot be limited by law.

Privacy

Our Privacy Policy explains how we handle the personal information you send us through the website.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last changed. Using the website after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai have jurisdiction over any dispute about them.

Contact us

Smart Box Self Storage Services
Street No 25C, Al Quoz Industrial Area 3, P.O. Box 92572, Dubai, United Arab Emirates
Email: info@smartboxstorage.ae
Phone: +971 4 338 9993