Privacy Policy

This policy explains what personal information Smart Box Self Storage Services (“Smart Box Storage”, “we”, “us”) collects through smartboxstorage.ae, why we collect it, and the choices you have. It applies to this website, our quote and contact forms, and messages you send us by phone, email or WhatsApp. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Information we collect

Information you give us. When you request a quote, book online or contact us, we collect the details you enter, such as:

• your name, phone number and email address;
• the service you need, your preferred location, unit size, storage type and dates;
• moving addresses and any message or item list you send us, including lists made with our storage calculator.

Information collected automatically. Like most websites, our server records technical details such as your IP address, browser type and the pages you visit. These logs help us keep the site secure and working.

Information from calls and messages. If you call, email or WhatsApp us, we keep the details of the conversation needed to answer you and to provide our services.

How we use your information

• to reply to your enquiry and prepare your quote;
• to arrange storage, collection, moving and packing services you book with us;
• to contact you about your booking, payments and access to your unit;
• to improve our website and services, using combined statistics that do not identify you;
• to protect our website from spam and misuse, and to meet our legal obligations.

We only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

Cookies and analytics

The website uses a small number of essential cookies to keep forms secure. If analytics is switched on, we use Google Tag Manager and Google Analytics to understand how visitors use the site, for example which pages are visited most. These tools set their own cookies and only load after you start interacting with the page. You can block or delete cookies in your browser settings; the website will still work.

Who we share it with

We do not sell your personal information. We share it only with:

• service providers who help us run the website and our business, such as our hosting, email and analytics providers, under obligations to keep it confidential;
• our own staff and partners who carry out your move or storage, only as far as needed to do the job;
• authorities, when the law requires it or to protect our rights, our customers or the public.

Some of these providers may store data outside the UAE. Where that happens, we take reasonable steps to make sure your information stays protected.

How long we keep it

We keep quote requests and messages for as long as we need them to answer you and follow up on your enquiry. If you become a customer, we keep your records for as long as you use our services and afterwards for as long as UAE law requires us to keep business and financial records.

How we protect it

The website uses an encrypted (HTTPS) connection, and access to quote requests is limited to authorised staff with password-protected accounts. No method of sending or storing data is completely secure, but we work to protect your information and act quickly if a problem occurs.

Your rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information, or stop or limit how we use it, where the law allows;
• stop sending you marketing messages.

To make a request, contact us using the details below. We may need to confirm your identity before we act on it, and we will reply within a reasonable time.

Children

Our services are meant for adults. We do not knowingly collect information from children under 18.

Links to other websites

Our website links to other services, such as WhatsApp and Google Maps. Their own privacy policies apply when you use them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

Smart Box Self Storage Services
Street No 25C, Al Quoz Industrial Area 3, P.O. Box 92572, Dubai, United Arab Emirates
Email: info@smartboxstorage.ae
Phone: +971 4 338 9993